Returns & Exchanges Policy

Last updated:2026.03.27

Harrington Wellness Ltd (“we”, “our”, or “us”) is committed to providing a clear and fair process for returns and exchanges. This policy outlines how customers can return or exchange products purchased from harringtonwellnes.com.

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1. Eligibility for Returns

To be eligible for a return or exchange:

• The item must have been purchased from harringtonwellnes.com
• The item must be unused, unwashed, and in its original packaging
• Returns must be requested within 14 calendar days of receiving the item
• Proof of purchase (order number or receipt) is required

Please note: Sale items or gift cards may not be eligible for return or exchange.

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2. How to Request a Return or Exchange

To initiate a return or exchange:

1. Contact our customer support team at harrington@harringtonwellnes.com
2. Provide your order number, the item(s) you wish to return or exchange, and the reason
3. Our team will respond within 1–2 business days with instructions and a return authorization

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3. Return Shipping

• Customers are generally responsible for return shipping costs, unless the item is defective or damaged upon arrival
• Returned items should be shipped using a trackable service to ensure safe delivery
• We recommend keeping the shipping receipt and tracking information

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4. Exchanges

• If an exchange is requested, we will ship the replacement item once the original item has been received and inspected
• Exchanges are subject to product availability

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5. Refunds

• Once we receive and inspect the returned item, we will notify you by email regarding approval or rejection of the refund
• If approved, the refund will be processed to the original payment method within 5–10 business days
• Shipping costs are non-refundable, except in cases of defective or incorrect items

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6. Damaged or Defective Items

• If an item arrives damaged or defective, please contact us immediately at harrington@harringtonwellnes.com
• Include photos and a description of the issue
• We will provide a replacement or full refund as appropriate

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7. Contact Information

If you have questions about returns or exchanges:

Harrington Wellness Ltd
2 St Georges Road, Bristol, BS1 5UU, United Kingdom
Email: harrington@harringtonwellnes.com
Phone: +44 7566 742645

Our support team typically responds within 1–2 business days.